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Returns & Exchanges

RETURNS & EXCHANGE

To make selecting goods online easier Civil Dawn Studio offers a 7 day exchange policy for change of mind purchases on select goods. We are happy to offer a store exchange or credit note to the value of the product, minus the value of shipping back to you. The stock must be returned in their original state, with no damage, alterations, signs of use or otherwise affected. If goods are returned in a state different from their original they will be rejected for exchange and credit and returned to you. All goods must be packed safely and securely for transit. Return shipping costs are to be paid by the Returnee.

Unfortunately Civil Dawn Studio is not required by law to provide a refund or replacement if you change your mind.

Civil Dawn Studio also stocks Consignment stock, due to the contractual nature of these goods, they cannot be exchanged or returned unless faulty. 

FAULTY GOODS

In the rare occasion that an item you purchased is faulty, you can choose a refund or exchange. Faulty is defined as an item that is:

  • unsafe
  • significantly different from the sample or description
  • doesn’t do what we said it would and can’t be easily fixed.

Please contact Civil Dawn Studio by email at civildawnstudio@gmail.com if you experience an issue and if applicable, we will authorise a return/exchange for you and supply a return address. We highly recommend purchasing tracking and insurance when you return the item as we cannot be held responsible if the item goes missing in the post. 

Please keep your proof of purchase – e.g. your receipt